Fairmont, Raffles and Swissotel Select Lanyon Reservation Center Tool

Lanyon Sellweb to provide hotel brand reservation centers with enhanced ability to quickly communicate timely and accurate benefits of individual hotel properties to callers. Jan 13, 2010

Dallas, Texas – 13 January 2010 – Lanyon, Inc. (www.lanyon.com), the leading, independent provider of RFP management, content management, and connectivity management technology to the global travel industry, today announced that they have launched a comprehensive content communication tool that will be used by the Fairmont Hotels & Resorts, Raffles Hotels & Resorts and Swissôtel Hotels & Resorts brands in their global reservation centers.

This launch is a direct result of a multi-year agreement that Fairmont, Raffles and Swissôtel brands entered in to with Lanyon for the development of a product that could benefit from the extensive content within Lanyon.
The Fairmont, Raffles and Swissôtel brand contact centers have partnered with Lanyon to develop a new content solution for their call center agents, which delivers up to date, relevant and accurate information for reservation sales agents to provide to their callers.

The new Lanyon Sellweb solution leverages Lanyon’s extensive RFP and Content Management technologies and aggregates property information from several data sources, including the Lanyon on-line database, data held on the destinations, chain policies, and promotional information, and displays it in a clean and easy to use reservation center application.

 “We are delighted to implement this new capability within the Fairmont, Raffles and Swissôtel brands,” said Roland Tanner, Lanyon’s Chief Operating Officer. “The development of this solution has been in direct response to the needs expressed by our hospitality clients.  It is exciting not only to see this solution fully deployed, but also to receive the great positive response from reservation center users who are excited to access this rich source of information.”

“The new Sellweb solution from Lanyon will enable sales agents in all of our reservation centers to more effectively communicate the features and benefits of any of a hotel’s products and attributes.  The content is richer and more flexible than you generally find within a central reservation system and can be updated by the hotel using the Lanyon Content Control Center,” says Jeff Senior, Executive Vice President Marketing and Sales.
About Fairmont Hotels & Resorts, Raffles Hotels & Resorts and Swissôtel Hotels & Resorts
The Fairmont, Raffles and Swissôtel brands are owned by Fairmont Raffles Hotels International, a leading global hotel company with 94 hotels and resorts worldwide.  The company also manages Fairmont and Raffles branded Residences, Estates and luxury private residence club properties. earnathomeclubconsumerreview.com

About LanyonFor 25 years, Lanyon has been delivering exceptional content distribution technologies to the travel industry. Today, as the world’s largest online hospitality marketplace, Lanyon is the recognized leader in RFP, content and spend management solutions for the global travel industry. Established in 1984 and headquartered in Dallas, Texas, Lanyon is proud to serve the needs of thousands of customers including leading multinational corporations, travel management firms, consortia, car rental, airlines and over 90,000 worldwide hotels.

For further information on Lanyon please contact:
Todd E. Tyler, President & CEO
Lanyon, Inc.
104 Decker Court, Suite 100
Irving, Texas 75062
Phone: +1 (817) 226-5656
Fax: +1 (866) 840-9987
todd.tyler

To learn more about Lanyon, visit http://www.lanyon.com

Contacts Roland Tanner
Lanyon, Inc.
roland.tanner
+44 1844 211644

 

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